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The second-hand marketplace Members Share Anger Over Size Updates

Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.

This online marketplace has altered its size classifications for female and kids' apparel without notifying all users about the change.

Digital Channels Backlash

Many shoppers and sellers are expressing on platforms saying Vinted listings now show a modified sizing category versus the original listing because of the remapping.

The platform stated the new system was more in line with other platforms.

They have suggested members to examine their items and manually change the size when needed, which has left users frustrated.

Size Classification Changes

Previously, the sizing featured a single numeric size and a letter, like S/8 or M/10.

The updated approach includes a letter and a range for example S/UK 8-10.

In some cases, the measurements have been reclassified - for example a size L was previously a 12 but now shows as UK 16-18.

User Experiences

Frankie Bridger, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".

"Not many brands say XL is a 20-22," as the platform currently indicates.

Another user, from Glasgow, explained products she uploaded with size 14 tags were showing in the marketplace as larger sizing 20-22.

"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she stated.

Necessary Adjustments

A different user, from Derby, stated she felt frustrated due to the update requiring manual adjustment the sizing for "all her products".

"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential following partial earnings loss," she stated.

Service Background

The service features exceeding 100 million members, with 18 million British users.

It has become a favored option compared to resale services such as eBay and Depop.

This is not the initial instance when a surprising modification within the service has received backlash: earlier, the platform withdrew an update to its shipping options following member complaints.

By

Catherine Meyer

James is a seasoned IT consultant with over a decade of experience in digital transformation and business growth.

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